How to submit a support request?
Submit a request
My game keeps crashing!
Tech Help
Hotfix 2.1.1 - June 18, 2021
Updates
Hotfix 2.0.1 - May 18, 2021
Where can I find my User ID?
Account Help
Game gets stuck on Social Authentication step of loading
What are Cool Points and how can I get more?
What are Tapes and how do I get more?
What are Diamonds and how do I get more?
What are the benefits of upgrading a Character?
What are Costumes and how do I get them?
What's the max level of characters?
How many Hangouts are there?
How can I produce Cool Points while I'm away from the game?
Can I make more than one friend at once?
More
What do Cards do?
How do I get more Cards?
What's the difference between Card Packs?
What is the Showdown?
How do I get better Showdown rewards?
Do I lose everything at the end of an Episode?
What is the Event Leaderboard?
What are Limited Time Events?
I missed an Event! Will you ever run it again?
Client update 2.1 - June 1, 2021
How do I restore my game on a new or factory reset device?
All you need to know about Subscriptions
I have a problem with my purchase
I haven't received my Free Diamonds
Can I play offline?
Need more help?
